indosga Privacy Policy

This page describes what we collect when you use indosga and how we keep that data protected. We operate our platform across supported jurisdictions in Indonesia, including Jakarta, Surabaya, Bandung, and Medan, where online gaming services are permitted by local law. Our commitment is to handle your personal information with care and transparency.

We at indosga understand that your privacy matters. Whether you access our live-dealer tables, football markets, or slot games through a mobile browser or our Android app, we collect only the data necessary to verify your identity, process your payments via DANA, e-wallet, mobile banking, or bank transfer, and deliver our service securely. This policy sets out exactly what we do with that information.

What We Collect on indosga

We collect personal data in three main categories. First, account information: your name, email address, phone number, date of birth, and residential address. We require this to verify your identity and comply with anti-money-laundering rules. Second, payment data: when you fund your indosga account via DANA, e-wallet, mobile banking, local payment, or a online payment virtual account, we record the transaction details, amount, and timestamp. We do not store your full card or e-wallet credentials; payment processors handle that encryption. Third, activity logs: we track your login times, games played, bets placed, and withdrawals so we can detect fraud and resolve disputes.

Our servers may sit outside your jurisdiction. We use data centres in Southeast Asia and may transfer your information to third-party payment processors, identity-verification vendors, and fraud-detection services. We undertake to apply the same security standards regardless of server location.

How We Use Your Data

We use your personal information for five core purposes. First, account management: we verify your identity, set up your indosga login, and manage your password and two-factor authentication settings. Second, payment processing: we route your e-wallet, mobile banking, or bank-transfer deposits to our payment partners and process your withdrawal requests. Third, fraud prevention: we analyse your login patterns, device fingerprints, and transaction history to spot suspicious activity. Fourth, customer support: if you contact us about a withdrawal delay or a game dispute, we use your account data to investigate and respond. Fifth, legal compliance: we retain records for tax authorities and gaming regulators in jurisdictions where we operate.

We do not sell your data to third parties. We do not use your email for marketing unless you opt in. We do not share your payment details with other gaming platforms or advertisers.

Third-Party Processors

Our indosga platform relies on external vendors to deliver core services. Payment processors (such as those handling local payment, online payment, e-wallet, and mobile banking transactions) receive your transaction data but not your password. Identity-verification services receive your name, date of birth, and ID number to confirm you are who you claim to be. Fraud-detection vendors receive anonymised logs of your login and betting patterns to flag unusual behaviour. Analytics providers receive aggregated, non-personal data about how many users access indosga on mobile versus desktop.

Each vendor signs a data-processing agreement with us. We audit their security practices annually. If a vendor is breached, we notify affected users within 30 days.

Your Rights

• Access: You can request a copy of all personal data we hold about you on indosga. We will provide it within 14 days.
• Correction: If your name, address, or payment details are wrong, you can update them in your account settings or contact our support team.
• Deletion: You can request that we delete your indosga account and associated data. We will retain transaction records for seven years to comply with tax law, but we will remove your name and contact details.
• Portability: You can ask us to export your account history and betting records in a standard format.
• Objection: If you do not want us to use your data for fraud detection or analytics, you can opt out. This may limit your access to indosga services.

Cookies and Tracking

We use cookies to keep you logged into indosga and to remember your language preference. Session cookies expire when you close your browser. Persistent cookies remain for up to one year so you do not have to log in every time. We do not use cookies to track you across other websites.

Our mobile app does not use cookies but may store a local authentication token on your device. You can clear this token by logging out or uninstalling the app.

How We Protect Your Data

We at indosga encrypt all data in transit using TLS 1.2 or higher. Your password is hashed and salted; we never store it in plain text. We require two-factor authentication for withdrawals over a certain threshold. Our servers are protected by firewalls and intrusion-detection systems. We conduct annual penetration tests and security audits.

If you suspect your indosga account has been compromised, change your password immediately and contact our support team. We will review your recent activity and, if needed, reverse fraudulent transactions.

Contact indosga

If you have questions about our privacy practices or want to exercise your rights, contact our data protection team. We respond to all requests within 14 days. You can also lodge a complaint with your local data-protection authority if you believe we have mishandled your information.

Our indosga platform is committed to keeping your data secure and your privacy respected. We review this policy annually and update it if our practices change. Any material changes will be announced on our platform and via email to registered users.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of indosga comply with their own jurisdiction's law.